Terms of Service

ACCEPTANCE OF TERM 

Please read this Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://kozycru.com/ website (the “Website”) operated by KozyCru Inc, a(n) Corporation formed in California, United States (“us”, “we”, “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

ESTIMATE PRICING AND ADDITIONAL CHARGES 

We offer services on this Website.

The price of these services can be found listed on the Website. This price includes all applicable taxes and other fees.

PURCHASING AND PAYMENT PROCESSING

When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. When you make a purchase, you will be presented with a payment form using one of the following third party payment processors: Apple Pay, Google Pay, and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

CANCELLATION POLICY

We offer cancellations for purchases of services made through our Website only prior to the performance of the scheduled service.

Customers may cancel a scheduled service by contacting us directly. If a customer cancels a scheduled service at least forty-eight (48) hours before the scheduled service is to be performed, we will issue a full refund of the purchase price paid.

Cancellations made less than forty-eight (48) hours before the scheduled service, or after services have begun, are not eligible for a refund.

Once services have been performed, all sales are final and no refunds will be issued. However, if you are dissatisfied with the quality of the services provided, please contact us within 48 hours of service completion, and we will make reasonable efforts to address your concerns.

We reserve the right to cancel or refuse any order at our sole discretion for any reason, including, but not limited to, suspected fraud, inaccuracies in pricing or service descriptions, scheduling conflicts, or the unavailability of requested services. When reasonably possible, we will provide at least forty-eight (48) hours’ notice prior to canceling a scheduled service. If we cancel your order before services are performed, we will issue a full refund of the purchase price paid.

REFUND POLICY

KozyCru does not offer refunds for services purchased through our Website.

All sales are final once services have been performed.

If you are dissatisfied with the quality of the services provided, you must notify us within forty-eight (48) hours of service completion by contacting us directly. Upon review of a legitimate service quality concern, KozyCru may, at its sole discretion, provide a complimentary re-clean or account credit. Any such remedy is provided solely at KozyCru's discretion and does not guarantee a refund.

No refunds will be issued for cancellations made less than forty-eight (48) hours before the scheduled service, dissatisfaction based on personal preferences that were not part of the agreed-upon scope of work, or for any other reason not expressly stated in this policy.

Deposits and Advance Payments

KozyCru may require a deposit or advance payment for certain services offered through our Website. Any required deposit or advance payment will be disclosed to the customer prior to booking.

A deposit is a payment made to reserve a scheduled service. An advance payment is a partial payment of the total purchase price intended to cover costs associated with providing the services.

If KozyCru cancels a scheduled service, any deposit or advance payment made by the customer will be refunded in full.

If a customer cancels a scheduled service less than forty-eight (48) hours before the scheduled service time, any deposit or advance payment made may be non-refundable. Deposits and advance payments for cancellations made at least forty-eight (48) hours before the scheduled service time may be refunded at KozyCru's sole discretion.

Additional terms regarding deposits and advance payments may be provided at the time of booking.

SATISFACTION WARRANTY

WE OFFER THE FOLLOWING WARRANTIES ON PURCHASES OF SERVICES:

SERVICES WILL BE PERFORMED WITH REASONABLE CARE AND SKILL

SERVICES ARE FIT FOR ANY SPECIFIED PURPOSE AND DESIRED RESULT

SERVICES WILL BE PERFORMED WITHIN A REASONABLE TIME

THIS WARRANTY SHALL APPLY FOR 24 HOURS FROM COMPLETION OF SERVICE FROM THE DATE OF PURCHASE.

EXCEPT AS STATED ABOVE, NO OTHER WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THE SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

SUBSCRIPTION TERMS

This Website features services that are offered via a subscription model. A subscription model requires regular payments to receive a service. The initial term of the subscription varies depending on the service agreement selected by the customer and may range from one-time services to month-to-month, six-month, or one-year agreements.

YOU MAY REVOKE YOUR SUBSCRIPTION BY CONTACTING US WITHIN 2 BUSINESS DAYS OF MAKING YOUR PURCHASE. IF YOU REVOKE YOUR SUBSCRIPTION, IT WILL NOT AUTOMATICALLY RENEW AND YOU WILL NOT BE CHARGED FOR THE RENEWALS. PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE SERVICES PROVIDED BY THE SUBSCRIPTION ONCE YOU REVOKE.

YOU MUST MAKE A MINIMUM PURCHASE TO QUALIFY FOR THE SUBSCRIPTION. THE MINIMUM PURCHASE REQUIRED IS AS FOLLOWS: MINIMUM PURCHASE REQUIREMENTS VARY BY PLAN AND SERVICE AGREEMENT SELECTED AT CHECKOUT.

AUTOMATIC RENEWALS OF SUBSCRIPTIONS

WHEN YOU PURCHASE A SUBSCRIPTION ON THE WEBSITE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY SUBSCRIPTION CYCLE BASED ON THE SERVICE AGREEMENT SELECTED BY THE CUSTOMER AND MAY RENEW WEEKLY, MONTHLY, EVERY SIX MONTHS, OR ANNUALLY.. WE WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION BY USING THE PAYMENT METHOD ON FILE UNTIL YOU CANCEL YOUR SUBSCRIPTION.

YOU MAY CANCEL THE AUTOMATIC RENEWALS OF YOUR SUBSCRIPTION VIA THE FOLLOWING MEANS:

PHONE: 415-885-9514

EMAIL: [email protected]

THROUGH THE WEBSITE OR APPLICATION

PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE THE SERVICES PROVIDED BY THE SUBSCRIPTION ON YOUR CANCELLATION EFFECTIVE DATE.

CUSTOMERS MUST SUBMIT CANCELLATION REQUESTS AT LEAST 7 DAYS BEFORE THE NEXT SCHEDULED BILLING DATE TO AVOID BEING CHARGED FOR THE NEXT BILLING CYCLE. NOTICE PRIOR TO YOUR AUTOMATIC RENEWAL DATE OF YOUR INTENT TO CANCEL THE AUTOMATIC RENEWALS FOR THE CANCELLATION TO BE EFFECTIVE.

MEMBERSHIP PROGRAM TERMS 

KozyCru may offer membership plans, recurring service programs, loyalty programs, subscription-based cleaning services, preferred customer programs, and other promotional membership offerings (collectively, "Membership Programs"). Membership Programs are designed to provide customers with enhanced convenience, savings, priority access, and additional benefits. Membership benefits, pricing, discounts, credits, service frequencies, complimentary add-on services, and promotional offerings may vary depending upon the specific membership plan selected by the customer.

Membership benefits are available only while the membership account remains active, current, and in good standing. Membership discounts, promotional pricing, service credits, complimentary services, waived fees, loyalty rewards, referral bonuses, priority scheduling privileges, and other membership benefits have no cash value, are non-refundable, and are non-transferable unless expressly authorized in writing by KozyCru.

Membership pricing, features, eligibility requirements, discounts, and benefits are subject to change at any time upon reasonable notice to the customer. Unless otherwise required by law, any modifications to membership pricing or benefits shall become effective on the customer's next billing cycle following such notice.

Customers enrolled in recurring service memberships authorize KozyCru to automatically charge the payment method maintained on file for all recurring membership fees, scheduled services, add-on services requested by the customer, cancellation fees, lockout fees, late payment fees, returned payment fees, taxes, and any other charges authorized under these Terms.

Membership plans may include minimum service commitments, minimum billing commitments, or other eligibility requirements. Customers acknowledge that certain membership discounts and promotional incentives are offered in consideration of the customer's agreement to maintain recurring service for a specified period of time.

Customers may cancel membership programs by providing written notice to KozyCru in accordance with the cancellation procedures described in these Terms. Unless otherwise specified in a separate written agreement, membership cancellations shall become effective at the conclusion of the customer's current billing cycle.

If a membership includes discounted pricing, complimentary services, waived fees, promotional incentives, introductory pricing, or other benefits contingent upon a minimum commitment period, KozyCru reserves the right to recover the difference between discounted membership pricing and standard non-member pricing for services already rendered if the customer terminates the membership prior to satisfying the required commitment period.

Membership benefits may be suspended, restricted, or terminated by KozyCru if the customer's account becomes delinquent, payments are declined, the customer repeatedly cancels or reschedules appointments, the customer violates these Terms, or KozyCru determines, in its sole discretion, that continued participation in the Membership Program is no longer appropriate.

KozyCru reserves the right to modify, suspend, discontinue, or terminate any Membership Program at any time. In the event a Membership Program is discontinued, KozyCru will provide reasonable notice and honor any obligations required by applicable law.

ARRIVAL WINDOW 

KozyCru strives to arrive within the appointment window communicated to the customer at the time of booking. However, customers acknowledge and agree that all appointment times are estimates only and are not guaranteed.

Due to factors outside of KozyCru's reasonable control, including but not limited to traffic conditions, weather events, customer requests, prior appointments requiring additional time, employee illness, accidents, emergencies, staffing shortages, equipment failures, or other unforeseen operational circumstances, arrival times may vary.

Customers acknowledge and agree that KozyCru shall not be liable for delays in arrival, delays in service completion, missed appointment windows, or other scheduling interruptions caused by circumstances beyond KozyCru's reasonable control.

If KozyCru anticipates a substantial delay, we will make commercially reasonable efforts to notify the customer and provide an updated estimated arrival time.

PROPERTY ACCESS 

Customers are solely responsible for ensuring that KozyCru personnel are provided safe, timely, and uninterrupted access to the service location at the scheduled appointment time. Customers agree to provide all information necessary for KozyCru to access and perform services at the property, including but not limited to keys, lockbox combinations, gate codes, alarm codes, parking instructions, building access information, security procedures, and any other special instructions necessary to enter the premises. Customers further agree that all information provided to KozyCru shall be accurate, complete, and current.

If a customer is not present at the property during the scheduled appointment, the customer assumes full responsibility for ensuring that KozyCru has authorized access to the premises. Customers are responsible for notifying KozyCru in advance of any changes to access instructions, security procedures, or entry methods. KozyCru shall not be responsible for delays, missed services, incomplete services, or additional charges resulting from inaccurate, incomplete, or outdated access information supplied by the customer.

In the event KozyCru personnel are unable to access the property within fifteen (15) minutes of arrival due to customer absence, locked doors, inaccessible premises, incorrect entry instructions, malfunctioning locks, building restrictions, or any other circumstance beyond KozyCru's reasonable control, KozyCru reserves the right to cancel, reschedule, shorten, or otherwise modify the appointment. In such circumstances, lockout fees, cancellation fees, minimum service charges, or other applicable charges may apply.

Customers acknowledge that certain properties, including apartment buildings, condominiums, gated communities, and secured facilities, may require additional time or coordination for access. Customers agree that KozyCru shall not be liable for delays or service interruptions caused by third-party security personnel, building management restrictions, elevator malfunctions, parking limitations, or other circumstances beyond KozyCru's control.

SAFE WORKING CONDITIONS 

Customers agree to provide and maintain a safe, sanitary, respectful, and legally compliant working environment for KozyCru personnel at all times. The health and safety of our employees, contractors, and representatives are of paramount importance. Customers acknowledge that KozyCru personnel reserve the right to evaluate working conditions upon arrival and throughout the duration of the service appointment.

KozyCru reserves the right, in its sole discretion, to refuse, suspend, modify, or terminate services immediately if our personnel determine that conditions at the property are unsafe, hazardous, unsanitary, threatening, abusive, discriminatory, unlawful, or otherwise inappropriate. Unsafe conditions may include, but are not limited to, aggressive or uncontrolled animals, unsecured firearms, illegal substances, dangerous individuals, excessive clutter, hoarding conditions, structural instability, hazardous chemicals, severe pest infestations, exposed electrical hazards, bodily fluids, human or animal waste, biohazards, mold contamination, or any other condition that presents an unreasonable risk to health or safety.

Customers further agree to treat KozyCru personnel with professionalism, dignity, and respect. Verbal abuse, harassment, discrimination, threats, intimidation, inappropriate conduct, or any behavior that creates a hostile work environment shall not be tolerated. KozyCru reserves the right to immediately discontinue services and permanently refuse future services to any customer engaging in such conduct.

If services are suspended, modified, or terminated due to unsafe conditions or inappropriate behavior, customers may remain financially responsible for applicable cancellation charges, minimum service fees, travel charges, labor costs, or other expenses incurred by KozyCru in connection with the appointment. KozyCru shall not be liable for incomplete services resulting from unsafe working conditions.

UTILITY REQUIREMENTS 

Customers agree to maintain active electricity, running water, and reasonably safe environmental conditions at the service location during the scheduled appointment.

KozyCru personnel require access to functioning utilities in order to safely and effectively perform cleaning services.

If electricity, water, climate control, lighting, or other essential utilities are unavailable, KozyCru reserves the right to postpone, cancel, modify, or discontinue services. Applicable cancellation, rescheduling, or minimum service charges may apply.

PETS

KozyCru understands that many customers have household pets. Customers are responsible for securing or appropriately controlling pets that may interfere with the cleaning process, present safety concerns, or create an unsafe working environment.

Customers agree to notify KozyCru in advance regarding the presence of pets at the property.

KozyCru shall not be responsible for pets that escape due to unsecured doors, gates, customer instructions, defective fencing, or other circumstances beyond KozyCru's reasonable control.

If a pet displays aggressive, threatening, or dangerous behavior, KozyCru reserves the right to suspend or terminate services immediately.

VALUABLE AND FRAGILE ITEMS 

Customers are solely responsible for securing and safeguarding cash, jewelry, collectibles, firearms, heirlooms, antiques, confidential documents, sentimental items, irreplaceable property, and other valuables prior to the commencement of service.

Customers should identify fragile, delicate, antique, high-value, specialty, or unusually sensitive items requiring special handling before service begins.

KozyCru shall not be responsible for loss of, or damage to, valuables, fragile items, or specialty items that were not properly secured or disclosed to KozyCru in advance.

Customers acknowledge that certain surfaces, fixtures, finishes, and materials may deteriorate over time and may not withstand ordinary cleaning procedures.

BREAKAGE OR DAMAGE CLAIM 

KozyCru exercises reasonable care and professionalism while performing services and strives to treat every customer's property with respect. Nevertheless, due to the nature of cleaning services, accidental damage may occasionally occur. In the event that a customer believes damage has occurred during the performance of services, the customer must notify KozyCru within twenty-four (24) hours following completion of the service appointment. Failure to provide timely notice shall constitute a waiver of the customer's claim to the fullest extent permitted by applicable law.

Upon receiving notice of an alleged damage claim, KozyCru reserves the right to inspect, document, investigate, and evaluate the circumstances surrounding the claim prior to determining an appropriate resolution. Customers agree to cooperate fully during any investigation and to provide photographs, videos, written descriptions, receipts, estimates, or other supporting documentation reasonably requested by KozyCru. KozyCru must be provided a reasonable opportunity to inspect the alleged damage before repairs, replacements, or modifications are performed by the customer or a third party.

At KozyCru's sole discretion, available remedies may include repair, replacement, reimbursement for reasonable repair costs, account credit, partial compensation, or another reasonable resolution. Any reimbursement, if approved, shall not exceed the lesser of the item's current fair market value, actual repair costs, or replacement value, as determined by KozyCru. Customers acknowledge that KozyCru reserves the right to select the vendor, contractor, or service provider used to complete any approved repairs.

KozyCru shall not be responsible for damage resulting from pre-existing conditions, normal wear and tear, manufacturer defects, improper installation, defective construction, loose or unstable fixtures, deterioration, inadequate maintenance, fading, discoloration, hidden defects, customer negligence, or other conditions beyond KozyCru's reasonable control. KozyCru shall further not be liable for damage to items that were not properly secured, disclosed, or identified as fragile, delicate, antique, or requiring special handling.

SERVICE LIMITATIONS AND EXCLUSIONS 

KozyCru reserves the right to decline, modify, suspend, limit, or discontinue any service request that, in our sole discretion, exceeds the originally agreed scope of work, presents unreasonable health or safety risks, cannot be completed within the scheduled appointment window, or otherwise falls outside the ordinary scope of residential cleaning services. Customers acknowledge that certain conditions, property characteristics, or customer requests may require additional labor, specialized services, revised pricing, or rescheduling.

Cleaning services are designed to improve the cleanliness and appearance of a property; however, KozyCru does not guarantee the removal of permanent stains, discoloration, odors, mold, mildew, mineral deposits, paint damage, rust, corrosion, deterioration, or other conditions resulting from age, neglect, improper maintenance, excessive wear, or circumstances beyond our reasonable control. Customers acknowledge that certain surfaces, materials, finishes, and fixtures may not respond to standard cleaning methods and may require specialized restoration or replacement.

Unless expressly agreed to in writing, KozyCru does not provide hazardous waste removal, mold remediation, pest extermination, hoarding remediation, biohazard cleanup, crime scene cleanup, sewage cleanup, fire restoration, flood restoration, structural repairs, asbestos removal, lead abatement, hazardous chemical cleanup, or other specialized environmental remediation services. Customers acknowledge that KozyCru personnel may immediately discontinue services upon discovering conditions requiring specialized remediation.

KozyCru reserves the right to modify the scope of services, recommend alternative solutions, require additional fees, or refuse service entirely if conditions encountered at the property differ materially from those disclosed during the booking process. KozyCru shall not be liable for any inability to complete services due to conditions beyond our reasonable control, undisclosed property conditions, or circumstances that make performance impractical, unsafe, or unlawful.

SATISFACTION GUARANTEE 

KozyCru is committed to delivering exceptional customer service and maintaining high standards of quality.

If a customer is dissatisfied with any aspect of the cleaning service, the customer must notify KozyCru within twenty-four (24) hours following completion of service.

KozyCru must be provided the first opportunity to inspect and correct any legitimate service deficiencies.

At KozyCru's sole discretion, remedies may include a reclean of missed areas, account credit, or another reasonable remedy.

All sales are final once services have been performed.

Photographs, videos, written descriptions, or other supporting documentation may be required when evaluating customer concerns.

REMEDIES

You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:

• Reclean of missed areas

• Account credits

• Other reasonable remedies.

RIGHTS TO REFUSE OR TERMINATE SERVICES 

KozyCru reserves the right to refuse, suspend, discontinue, or terminate services at any time for any lawful reason, including but not limited to unsafe conditions, abusive conduct, fraudulent activity, repeated cancellations, repeated lockouts, nonpayment, unreasonable customer demands, or violations of these Terms.

FORCE MAJEURE

KozyCru shall not be liable for any failure, interruption, delay, or inability to perform services resulting from causes beyond our reasonable control, including acts of God, severe weather, floods, earthquakes, fires, pandemics, epidemics, labor disputes, governmental actions, utility failures, transportation interruptions, equipment failures, acts of terrorism, civil disturbances, war, internet outages, or other unforeseen events.

ACCOUNTS

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account through the website.