Privacy Policy

At KozyCru (“Company,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of the personal information entrusted to us by our customers, website visitors, employees, applicants, contractors, and business partners. This section describes the categories of personal information we collect, the purposes for which we collect and use such information, and the circumstances under which we may disclose that information to third parties.

KozyCru may collect personal information directly from you when you request an estimate, schedule a cleaning service, complete forms on our website, contact us by telephone, email, text message, or social media, create an account, subscribe to marketing communications, apply for employment, participate in surveys or promotions, or otherwise interact with our business. We may also collect information automatically when you visit our website or through trusted third-party service providers and business partners.

Personal Identifiers and Contact Information

We may collect personal identifiers and contact information, including your name, residential or mailing address, email address, telephone number, username and password credentials, customer account information, and other information necessary to provide our services. This information is collected to enable us to communicate with you, schedule and confirm appointments, provide estimates, process customer requests, maintain customer accounts, deliver requested services, verify your identity, respond to customer service inquiries, and improve the overall customer experience.

We may disclose this information to trusted third-party service providers that assist us in operating our business, including customer relationship management providers, appointment scheduling platforms, website hosting providers, cloud storage providers, communication service providers, customer support vendors, information technology vendors, and cybersecurity providers. We may also disclose such information when required by law, court order, subpoena, or governmental request.

Financial Information

In connection with providing services, KozyCru may collect certain financial information necessary to process payments and maintain business records. Such information may include billing addresses, payment transaction records, invoices, and limited payment-related information. In most circumstances, payment card information is processed directly by secure third-party payment processors, and KozyCru does not store complete credit card numbers on its own systems.

Financial information is used to process transactions, issue invoices and receipts, administer refunds, maintain accurate accounting records, prevent fraudulent activity, and comply with applicable legal and tax obligations. Financial information may be disclosed to payment processors, accounting software providers, financial institutions, fraud prevention providers, auditors, and governmental authorities when required by law.

Commercial Information

KozyCru may collect information relating to the services you request, purchase, or inquire about. This information may include service history, appointment records, customer preferences, property characteristics, recurring service schedules, special instructions, service add-ons, customer feedback, reviews, and other information related to the services provided. For example, when requesting residential cleaning services, customers may voluntarily provide information regarding the size of their residence, number of bedrooms and bathrooms, presence of pets, cleaning priorities, or other details necessary to perform services effectively.

We use this information to provide and improve our services, customize customer experiences, recommend services, maintain accurate business records, manage recurring appointments, communicate with customers, and evaluate service quality. Commercial information may be shared with employees, independent contractors, scheduling platforms, customer support providers, analytics providers, and other vendors necessary to facilitate service delivery and business operations.

Internet and Electronic Activity Information

When you visit our website, we may automatically collect certain information regarding your device and interactions with our website. This information may include your Internet Protocol (IP) address, browser type, operating system, device identifiers, pages visited, links clicked, referring websites, dates and times of visits, and other usage information collected through cookies and similar technologies.

We collect this information to operate securely, maintain, and improve our website and online services, to analyze website performance, to understand customer preferences, to troubleshoot technical issues, to personalize website content, and to evaluate the effectiveness of advertising and marketing campaigns. This information may be disclosed to website hosting providers, analytics providers, advertising partners, security vendors, and technology service providers that assist us in maintaining and improving our digital platforms.

Geolocation Information

KozyCru may collect approximate geolocation information, including service addresses, ZIP codes, city information, and location information derived from IP addresses. In certain circumstances, we may also receive location information voluntarily provided by customers when requesting estimates or scheduling appointments.

Location information is used to determine service availability, dispatch cleaning teams, calculate travel-related charges, personalize customer experiences, and provide location-specific promotions or communications. Location information may be shared with mapping providers, scheduling systems, employees, contractors, and service providers involved in fulfilling customer requests.

Audio, Visual, and Photographic Information

Customers may voluntarily provide photographs, videos, or other visual materials to assist us in preparing estimates, evaluating service requests, documenting work areas, or resolving customer concerns. In addition, KozyCru personnel may take before-and-after photographs of completed work for quality assurance, training, documentation, or dispute resolution purposes, provided such activities are permitted by law and consistent with customer agreements.

Audio recordings of customer communications may also be maintained for quality assurance, training, recordkeeping, and customer support purposes. Audio, visual, and photographic information may be disclosed to employees, contractors, customer support providers, insurance carriers, legal advisors, and other parties as reasonably necessary to operate our business, resolve disputes, or comply with legal obligations.

Employment and Professional Information

Individuals who apply for employment or independent contractor opportunities with KozyCru may provide employment-related information, including resumes, employment history, educational background, professional certifications, references, licensing information, background screening information, and other qualifications relevant to employment consideration.

This information is used to evaluate candidates, conduct hiring activities, verify qualifications, perform background checks, administer employment relationships, and comply with applicable labor and employment laws. Employment-related information may be disclosed to background screening companies, payroll providers, human resources vendors, benefits administrators, and governmental agencies as required by law.

Sensitive Personal Information

KozyCru may collect limited categories of sensitive personal information when reasonably necessary to operate our business or comply with legal obligations. Such information may include account login credentials, payment information, government-issued identification, background screening information, and other sensitive information voluntarily provided by customers, applicants, employees, or contractors.

Sensitive personal information is used solely for legitimate business purposes, including identity verification, fraud prevention, service fulfillment, employment administration, legal compliance, and security purposes. KozyCru does not use sensitive personal information to infer characteristics about individuals and does not sell sensitive personal information.

Sources of Personal Information

We may collect personal information directly from individuals, automatically through our website and online technologies, from social media platforms, referral partners, advertising networks, business partners, customer relationship management systems, service providers, publicly available sources, and other third parties authorized to provide such information.

Additional Disclosures

In addition to the disclosures described above, KozyCru may disclose personal information when necessary to comply with applicable laws, regulations, court orders, subpoenas, or governmental requests; to protect the rights, safety, property, or security of KozyCru, our customers, employees, or others; to investigate suspected fraud or unlawful activity; or in connection with a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction. We may also disclose personal information with your consent or at your direction.